Terms & Conditions

All individuals registering for the On-Line Ordering Service are required to read through the detail below to understand their rights

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All individual’s registering for the On-Line Ordering Service are required to read through the detail below to understand their rights, as well as those of Peninsula Drinks & Food LLC who endeavor to provide the highest level of service and manage expectations.

In registering, you confirm that you understand and accept the below terms and conditions.

Legal Use

Persons under the age of 21 years cannot purchase from the On-Line Ordering Service. Peninsula Drinks & Food LLC reserves the right to not permit access or otherwise cancel access to the On-Line Ordering Service should Peninsula Drinks & Food LLC believe that an individual is under the age of 21 years or not legally permitted to purchase / consume alcohol within the UAE.

You agree that it is your responsibility as the purchaser of products to ensure that only those individuals of UAE legal age consume alcohol.

Individual Use

You agree to provide correct and accurate information; and to notify Peninsula Drinks & Food LLC of any changes in a timely manner. Peninsula Drinks & Food LLC may request further details / documentation to confirm information provided. Peninsula Drinks & Food LLC cannot be held responsible for the provision of incorrect details. Peninsula Drinks & Food LLC reserves the right not permit an individual access to or otherwise cancel access to the On-Line Ordering Service should Peninsula Drinks & Food LLC believe that an individual has provided incorrect information.

You agree to register only for your own personal use of the On-Line Ordering Service. Furthermore, you understand that control of your account is your responsibility and you will hence maintain full confidentiality of your account name and password. If for any reason you identify or believe that another person / party has gained access to your account, or that there may be any type of issue associated with your account then you will advise Peninsula Drinks & Food LLC immediately via email to onlinesales@pdf.ae.

You agree that Peninsula Drinks & Food LLC is not liable for any misuse of your account, whether it be intentional or unintentional, leading to financial loss or subsequent actions of another party or the Authorities.

Privacy

Any personal detail provided will be managed to maintain its confidentiality and privacy.

You agree that personal information may be checked against misuse of On-Line Ordering Service, such as for age verification or credit card controls on approved use / against fraud.

Prices & Product Detail

Prices will generally reflect those as per the Peninsula Drinks & Food LLC stores, however this is not always the case. Peninsula Drinks & Food LLC reserves the right to price products on the On-Line Ordering Service as it considers suitable. Refunds are not offered for price differences between the On-Line Ordering Service and Peninsula Drinks & Food LLC stores.

Prices may be changed on the On-Line Ordering Service without prior notice.

Promotions and discounts active / offered in Peninsula Drinks & Food LLC stores, whether to individuals or groups / clubs, are not offered on orders made at the On-Line Ordering Service. Furthermore, purchases made via the On-Line Ordering Service do not accrue points to be added to an individual’s account on the The Peninsula Drinks & Food LLC Loyalty Programme.

Prices provided on the On-Line Ordering Service are inclusive of 30% Retail Sales Fee and 5% VAT. Details are separated on invoices provided subsequent to payment.

Peninsula Drinks & Food LLC will make every effort to ensure that the pricing and information provided on the On-Line Ordering Service is accurate. However, bottle shape / size / labels or vintage may be changed by the supplier, or there may be other factors which are out of the control of Peninsula Drinks & Food LLC. Should there be an instance of difference between On-Line Ordering Service information and physical stock then Peninsula Drinks & Food LLC reserves the right to provide the associated product as per existing stock.

Payments

All payments are to be made in United Arab Emirates Dirham.

Payments are made directly via the approved payment gateway of Network International. Network International are regional leaders in their field with compliance certificates for all industry securities standards. Peninsula Drinks & Food LLC does not hold and review any card details. For more information on Network International please visit www.network.ae

Orders

Upon completion of payment you will receive email confirmation that the order has been successful.

Successful orders will have an invoice emailed to the registered address which will specify the items ordered, quantities, price and breakdown of other charges.

Peninsula Drinks & Food LLC reserve the right to not accept / modify / cancel an order due to stock non-availability or other reasons; should this happen then alternatives will be offered.

For delivery there is a minimum order amount of AED.250.

Orders made by yourself may only be received by you personally, and with the necessity that you provide the original form of identification used for your registration. Upon delivery an image capture / photo will be taken of your original ID for record of compliance with the regulations set of On-Line Ordering of alcohol. Delivery Notes will also require your Name and Signature, as the person who made order. Should the aforementioned not be conformed with, Peninsula Drinks & Food LLC reserves the right to not deliver the ordered products. In this instance the stocks will then be returned to the shop to be collected from a Peninsula Drinks & Food LLC store by the person who ordered the stocks who must present the correct ID. Refunds will not be provided if you, as the ordering registered individual, are not available to receive the order.

Product Condition

Upon delivery you are asked to check your order and sign for receipt. Quality control processes are implemented at every level of the operation to take reasonable actions to ensure products are delivered in the best condition. On an occasion when a damaged or problem item is identified within an hour of delivery you are required to contact onlinesales@pdf.ae immediately, stating the reason and providing images where possible. Products confirmed to be an issue are to be returned in original packaging (sealed if applicable) and should have not been unreasonably consumed. No refunds can be offered but replacements will only be offered if notification received within 1 hour of delivery and the particular case is confirmed a valid reason by Peninsula Drinks & Food LLC.

Disclaimer

Peninsula Drinks & Food LLC cannot be held responsible for any misuse or consequences of using the On-Line Ordering Service. Peninsula Drinks & Food LLC as a company, and its employees cannot be held liable or responsible for damages related to the use of the On-Line Ordering Service directly or indirectly, its information or the information which you provide and any associated transactions.

Should there be any changes to your rights or obligations associated with the On-Line Ordering Service, Peninsula Drinks & Food LLC will endeavor to update you as soon as possible.

Contact

You agree that Peninsula Drinks & Food LLC may send you, via email or social media, information on changes associated with your registration or the On-Line Ordering Service, as well as detail on offers, promotions etc. You have the option to prevent such communications by emailing onlinesales@pdf.ae

Comments / Feedback

Should you wish to provide suggestions, feedback or have an concern then you are encouraged to send an email to onlinesales@pdf.ae. A member of the Peninsula Drinks & Food LLC team will respond as soon as possible.